53% of customers said they are unlikely to be again in those unresponsive sites in actual commercial outlets to purchase, the bad online services online business enterprise crisis not only, also let the enterprise brand value in its most important customer in mind
Reduce the cost of
use automatic e-mail answering Technology
minimum, companies should set up an automatic email notification system from the customer letter has been received, and can tell when they can get a more complete answer. If you do not reply on time, the results will be even worse; if you can reply in advance can give customers a good impression.
provide free publicity and telephone
when the other way is invalid, online customer.